Solving Complaints about The Villagroup
January 8, 2014
It can be a real headache when we feel the need to complain, not only because of the disappointment that we feel about what has caused the problem but the very act of complaining can be as unpleasant as the cause. The Villagroup Timeshare try to make their complaints procedure as simple as possible, aiming to deal with your issues while you are still in the resort, before you leave.
The Villagroup Timeshare have an enviable reputation to protect, which is surely why they spend a lot of time and money ensuring that problems are resolved as quickly and as efficiently as possible. With nearly three decades selling and operating timeshare properties and designing new resorts in the top Mexican beach destinations, The Villagroup Timeshare does not want unhappy customers. In terms of timeshare selling, you can be sure that this is no scam and any staff members discovered lying are taken very seriously.
Therefore, if you have a problem with any aspect of your dealings with The Villagroup Timeshare, you should make your concern known, not just for the sake of complaining but as a means of helping this reputable company maintain their high standards. Always tell a member of staff if you are not satisfied with some aspect of your experience. If the problem is not resolved within reasonable time, then look to speak to a more senior staff member.
Some problems may not be fully resolved during your stay in Mexico, therefore you may need to continue the complaints procedure from home. In this case, make sure you have all the details you need before leaving the resort, like contact telephone numbers and email addresses. You will not be able to make contact with the resort through complaints forums as the company cannot guarantee they will see the complaint, so it is always best to deal directly with The Villagroup Timeshare.
Personal Data Fraud by Timeshare Attorney Firm
January 3, 2014
Beware New Timeshare Scam!
The Villagroup have issued a warning to its members of a new timeshare scam after discovering a number of its most loyal and satisfied members had been approached by what seems to be bogus representatives of a timeshare attorney firm.
The alarm was called when Villa del Palmar owners and Villa Preferred Access members were contacted by telephone and asked to provide their personal details. The callers claimed to be legal representatives from a timeshare attorney firm preparing a class action suit to take The Villagroup to court, despite the fact that none of the members who were called had solicited information regarding this. It is unclear whether the calls were carried out by fraudulent individuals or an organized group.
The scam emerges at a time when many people are at home during the dark winter evenings, targeting the most popular timeshare resort names. The best way to protect yourself from any kind of fraud or scam is to be sure that you know the person or the company that is calling you and avoid giving out your personal details over the phone.
Timeshare Opportunities at Villa del Palmar Puerto Vallarta
December 14, 2013
Purchasing or renting a timeshare at Villa del Palmar Puerto Vallarta is an excellent choice, particularly if you like to return to the same place frequently. While there is no reason why you have to visit your specific property every year, thanks to timeshare exchanges and vacation clubs, Puerto Vallarta is one of those destinations where returning year in year out would never get boring.
Puerto Vallarta is a destination bursting at the seams with activities and pastimes that will engage all the family. With multiple options for fun in the ocean such as fishing, jet skis, banana boats, kayaking, paddle boarding, surfing … the list goes on endlessly … as well as great activities on land such as mountain hikes, zip-lining, bird watching, a botanical garden, horseback riding, ATVs and more, there is no reason why you should spend a single day with nothing to do. And that is not even taking into consideration days lounging by the pool or splashing around on the sea shore!
Villa del Palmar, Puerto Vallarta timeshare units are a great compromise between hotel living and a home from home. If you have a timeshare in another location, you can easily swap your unit for one at Villa del Palmar via a vacation club like Interval International or Universal Vacations. There are also still some great timeshare opportunities to be had at this excellent resort if you attend a timeshare presentation.
What makes Villa del Palmar Puerto Vallarta’s units so distinctive is their spaciousness and attention to detail and comfort. They are designed with ease in mind. Plenty of room for all the family and an easy to use kitchen with dining room. Even the smallest entry level suites have a kitchenette and somewhere to eat breakfast or lunch! The suites also have balconies with pleasant views, with many having great sea vistas or views of the resort landscape and pools.
The resort facilities at Villa del Palmar Puerto Vallarta will also make you feel like you have made an excellent choice selecting a timeshare unit there. An amazing spa with a long list of pampering therapies and massages awaits guests at a reasonable price and the gym equipment is well kept in a cool air-conditioned environment. There are three pools for timeshare owners or renters to use and two main restaurants and a deli. Visitors are made to feel like they are exclusive guests in their own home and have the option to buy all inclusive passes too.
PUERTO VALLARTA DISCOUNTS
Non-Taxable Timeshare Gifts
December 9, 2013
When you go to a time share presentation you will probably have been offered some kind of gift, discount or incentive to attend. Most time share companies give away bottles of wine, spa certificates, rounds of golf and the like or may provide free excursions, complimentary meals, day passes etc. These types of time share gifts are not taxable as most are considered a courtesy or comp. If you are told that you have to pay a tax on these at the airport, you are probably being scammed in some way.
Some time share developers may offer cash incentives and this can cause a little concern as in effect, the prize is an income of sorts. However, most reputable companies will offer discounts or monetary incentives that are redeemable against the purchase of something, so as to avoid any grey areas.
Common Timeshare Scams
November 22, 2013
Before going into the details about some of the most common time share scams, it should be stated that time share as a concept is not a scam, rather there are dubious companies out there profiting in a fraudulent way from the guise of time share. In fact, time share can be an excellent investment if the model suits your vacation habits; therefore it is important to remember that if you buy with a reputable company with a great track record, there is very little chance of running into a scam.
Resale phone calls
Beware of any unsolicited phone calls from agents claiming they have found you a buyer for your time share. If you are not looking to sell, this is probably a scam. You will be expected to pay for the details of the buyer who mysteriously never answers your calls.
Gifts with a Catch
To make time share presentations attractive, all operators offer incentives which are usually genuine. However, if the incentive seems too good to be true, then it probably is just that! Some deliberate scams make you pay a high fee to have your free gift delivered and sometimes you simply never receive it if you don’t buy a time share.
Time Share Properties that Never Get Built
Another scam that can cost a lot of money and heartbreak is the pre-sale scam that encourages you to buy a property that has not yet been built. You hand over your money based on the prospect of your dream second home, but it never gets built or the company goes bust. The way to avoid this type of scam is to research the time share developer before even attending a presentation. The genuine companies will be obvious, even with a quick on line check.
Trade in Time Share Scam
Some people are tricked into buying a second time share or joining a timeshare points scheme on the premise that the time share company will sell your old property. If you are offered this service, you are very likely being scammed and you will end up being responsible for two timeshares. The genuine option you have is to add your time share to a vacation club and begin to exchange it for other destinations.