It can be a real headache when we feel the need to complain, not only because of the disappointment that we feel about what has caused the problem but the very act of complaining can be as unpleasant as the cause. The Villagroup Timeshare try to make their complaints procedure as simple as possible, aiming to deal with your issues while you are still in the resort, before you leave.
The Villagroup Timeshare have an enviable reputation to protect, which is surely why they spend a lot of time and money ensuring that problems are resolved as quickly and as efficiently as possible. With nearly three decades selling and operating timeshare properties and designing new resorts in the top Mexican beach destinations, The Villagroup Timeshare does not want unhappy customers. In terms of timeshare selling, you can be sure that this is no scam and any staff members discovered lying are taken very seriously.
Therefore, if you have a problem with any aspect of your dealings with The Villagroup Timeshare, you should make your concern known, not just for the sake of complaining but as a means of helping this reputable company maintain their high standards. Always tell a member of staff if you are not satisfied with some aspect of your experience. If the problem is not resolved within reasonable time, then look to speak to a more senior staff member.
Some problems may not be fully resolved during your stay in Mexico, therefore you may need to continue the complaints procedure from home. In this case, make sure you have all the details you need before leaving the resort, like contact telephone numbers and email addresses. You will not be able to make contact with the resort through complaints forums as the company cannot guarantee they will see the complaint, so it is always best to deal directly with The Villagroup Timeshare.